FAQs
We believe that luxury begins with transparency and exceptional care. Whether you're visiting K. Marie for the first time or you're one of our valued returning clients, we want you to feel informed, comfortable, and excited about your experience.
Below, you'll find answers to many of our most commonly asked questions regarding appointments, services, hair care, policies, and what to expect during your visit. If you don't see the information you're looking for, our team is always happy to assist you.
At K. Marie, every detail is thoughtfully curated to provide more than just beautiful braids—we create a peaceful, elevated experience where you can relax, recharge, and leave feeling your absolute best.
Appointments & Bookings
1. How do I book an appointment?
Booking is simple! Select your desired service, date, and time through our online booking system. Our pricing is transparent, so you'll know exactly what to expect before confirming your appointment.
2. Do you accept walk-ins?
We operate by appointment to provide every client with the personalized luxury experience they deserve. Same-day appointments may be available if openings exist.
3. Do I need to pay a deposit?
Yes. A non-refundable deposit is required to reserve your appointment and will be applied toward your service total.
4. Can I reschedule my appointment?
Yes! We understand life happens. Please review our booking policy regarding rescheduling timeframes to avoid cancellation fees.
5. What happens if I'm late?
Please arrive on time. Clients arriving significantly late may need to shorten their service or reschedule so we can stay on schedule for all guests.
Hair & Services
6. Do you provide the braiding hair?
Yes! We provide premium hypoallergenic braiding hair with most services, designed to minimize itching and irritation while remaining lightweight and beautiful.
7. Can I bring my own hair?
Absolutely. If you have a preferred brand or color, you're welcome to bring it. Please ensure it meets the requirements for your selected style.
8. Do you offer human hair?
Yes! We offer our exclusive K. Marie Luxury Human Hair to elevate your style with soft, natural movement and a luxurious finish. Our human hair can be added on to your style for an additional fee.
The Luxury Experience
9. What makes K. Marie different?
K. Marie was designed to be more than a braiding salon, it's a luxury self-care experience.
When you visit, you'll enjoy:
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Complimentary beverage bar
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Snack station
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Calm, relaxing atmosphere
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Professional and welcoming staff
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Transparent pricing
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Premium hypoallergenic hair
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Luxury human hair options
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Attention to detail from start to finish
We believe every woman deserves to feel cared for.
10. Do you service kids?
Yes! We welcome children receiving services and strive to create a comfortable environment for every guest.
11. Can I work while getting my hair done?
Absolutely. Many of our clients work remotely during their appointment. Our peaceful environment makes it easy to answer emails, attend meetings, or simply relax.
12. Does your salon accept cash?
No. We are a cashless salon for added convenience, security, and a seamless checkout experience.
Hair Care
13. How long will my braids last?
With proper care, most styles last between 4–8 weeks, depending on the style and your maintenance routine.
14. How should I maintain my braids?
We recommend:
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Sleeping with a satin bonnet or scarf
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Moisturizing your scalp regularly
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Avoiding excessive product buildup
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Wrapping your hair at night
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Scheduling touch-ups when needed
Proper maintenance helps extend the life of your style.
15. Can I wash my braids?
Yes! Keeping your scalp clean promotes healthy hair growth. We recommend gentle cleansing with braid-friendly products and allowing your hair to dry completely.
Payments
16. What payment methods do you accept?
We accept major credit cards and digital payment methods for a fast and convenient checkout experience.
17. Do you offer payment plans?
Yes! Eligible clients may utilize available financing options to make luxury braiding services even more accessible.
Before Your Appointment
18. Should my hair be washed before my appointment?
Please arrive with clean, product-free hair unless your selected service includes a shampoo.
19. Should I blow dry my hair?
Some services require stretched or blow-dried hair. Your booking confirmation will specify any preparation instructions.
20. Can I bring guests?
To preserve our peaceful and relaxing environment, we ask that only clients receiving services attend appointments unless prior arrangements have been made.